Terms & conditions
All purchase orders and sales made by Wishbone Kiln Dry (WBKD) are subject to the terms and conditions below:
Orders:
The minimum order is 1000 board feet.
Upon inquiry, WBKD will provide a written quote or invoice for approval. Upon acceptance, customers shall sign this document and remit to WBKD the required non-refundable deposit. No order will be initiated prior to the signed acceptance of the quote and receipt of the required deposit. The deposit is required before orders can be received on site.
Pick-up & Drop offs are by appointment only.
All material must arrive “kiln-ready”, free of nails and other foreign debris. The kiln measures 16 ½’ L x 5’ W x 5’ H. It is recommended that milled boards are thoroughly air dried before kiln drying to ensure greater stability. Moisture content must be between 12%-30%. Moisture readings will be taken at time of material drop off. WBKD reserves the right to reject orders based on their condition and size. Additional arrangements and fees may apply.
Our kiln is loaded on a first-come first-serve basis.
WBKD does not offer milling or resurfacing services.
Warehousing: WBKD does not offer storage. All orders must be collected promptly upon completion. Pick-ups are by appointment only. Wood will be held indoors for 2 weeks before it will be moved outdoors and subject to the elements. Any orders unclaimed after 8 weeks will be forfeited. WBKD retains the right to payment to the cost of the order and as otherwise provided by these Terms & Conditions and to market and sell the order contents to a third party, with no offset or reduction to the amounts due by the customer.
Additional material storage requests will be considered on a case by case basis. A $100 fee will be applied to eligible requests for each month that material is held on the premises. A written agreement between eligible parties and WBKD must be made prior to storage.
Material: Wood is a living and natural material. WBKD is not responsible for checking, warping, discoloration changes in size, pin holes, pith cracks, shakes or any other changes in material upon its removal from the kiln.
Order Cancellations & Refund of Deposits: Orders can only be canceled prior to the start of the drying process. All cancellations must be made in writing. All deposits are non-refundable. If in its sole discretion, WBKD chooses to refund a portion of a deposit, such refund shall not constitute a waiver of its continuing right to retain deposits on any other order(s). Material must be collected promptly upon cancellation. Storage fees will apply.
Payments: Final payments are due prior to material pick-up. We accept cash, checks and bank transfers, There is a $50 service charge for all returned checks and WBKD reserves the right to withhold material until payment remittance.
Sales Tax: WBKD collects and strictly adheres to NYS sales tax laws.
Delivery & Shipping: Shipping and or trucking is the sole responsibility of the customer. Drop off & pick-up is the responsibility of the customer. WBKD does not offer delivery or shipping.